Travelers Insurance Company Review

Overview of the Company

When trying to find the perfect insurance company and get the most value for an insurance policy, select one that will meet all your needs, offer the highest quality service, stay financially secure, and be available when required.

Travelers offer everything and more. It’s been operating for over 165 years and gives people insurance coverage covering a wide range of insurance requirements.

In the second position of the largest insurance company for property and casualty across the U.S., Travelers Insurance was created in 1903 to provide insurance to people taking steamboats or trains to travel. These kinds of travel were considered risky in the past, and many insurance companies would not offer insurance to those who utilized them.

Since the company’s inception around 1864, the company has grown to offer both personal as well as business plans within the U.S. as well as abroad. It ended its travel plans in 1993. Travelers is an insurance pioneer by introducing such innovative products as the first automobile insurance policy, writing space travel policies, and offering a hybrid auto discount.

Travelers is traded on NYSE as TRV. It employs more than 30,000 people and 13,500 agents, with offices across The U.S., Canada, the U.K., and Ireland. 1 The company’s headquarters are in New York City, and its other offices are in St. Paul, Minnesota, and Hartford, Connecticut. The company’s annual revenue exceeds $32 billion, with a revenue estimate of $2.73 billion as of 2019. It was ranked 101 on the Fortune 500 U.S. most extensive companies list in 2018.

The famous umbrella logo of the company was first used in 1870 and has endured through all the mergers, changes, and changes.


Travelers were named Top Employer to work for Disability Inclusion and got a 100 percent rating on Disability Equality Index(r) in 2020.

Market Size and Financial Results

In 2018, The National Association of Insurance Commissioners (NAIC) classified Travelers as the number. Six market share Property and Casualty Insurance Companies in the U.S., with $26,244,172 in direct premiums and a 3.85 percent market share. 2 Others that are among the top 10 include State Farm, GEICO, Liberty Mutual, and Allstate.

Insurance Products

You can purchase the Travelers plan through one of the more than 13000 independently-owned insurance companies who work for this company. Alternatively, opt to get an estimate and join online. It covers businesses, individuals as well as unique risks, which include:


  • Auto
  • Homeowner
  • Condo
  • Renters
  • Flood
  • Yacht and boat
  • Umbrella
  • Weddings and private events
  • Protection against identity fraud
  • Valuable objects plan


  • Plan for the business owner
  • Commercial auto
  • Umbrella
  • Workers’ compensation

Special Risk Insurance

  • Boiler and machine
  • Environmental liability
  • In excess casualties
  • Global products
  • Indian nations
  • Inland marine
  • National Property
  • Ocean Marine

Mobile App

Travelers have a mobile application that can be downloaded from the App Store for iOS. Plan members can utilize the app to plan payments, track claim status, and report a claim. It also lets you get documents and look over the plans available. With the app, you can also seek assistance on the road.

Financial Strength & Customer Service Ratings

The ratings for the financial strength of Travelers indicate that they are a stable and solid company that you can count on to remain in business for a long time. A.M. Best offers Travelers an “A” score. Fitch assigns it the score “AA,” Moody’s gives it an “Aa2,” and Standard and Poor’s offers a rating of “AA.”

In an inquiry conducted by, customers provided Travelers a 73.58 percent of their satisfaction. In the latest survey, 74% of customers indicated they want to renew their insurance.

Travelers hold received an “A” from the Better Business Bureau (BBB). It was the subject of 418 complaints to the BBB in three years. Most of them are concerned with issues with services, products, and billing.


  • Excellent financial strength rating.
  • Different types of plans are offered through one company.
  • An extensive network of local agents throughout the county.
  • Mobile applications to help with claims and other services.
  • The site is helpful and easy to navigate.


  • There aren’t all plans available in all states.
  • Complaints have been filed concerning collection, billing, and customer service.

Contact Information for the Company

For more information about Travelers’ services or to get a price or find a local representative, visit their website or contact (888) 695-4625. 

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